Return & Refund Policy

We accept return requests and process refunds for delivered orders only in the following circumstances:

  • Incorrect product delivered

  • Product delivered past its expiry date

  • Damaged product delivered

  • Incomplete order received

Customers will be required to provide valid proof or evidence supporting the above claims to establish that the issue occurred due to an error, action, or omission on the part of the Company.

Returns will not be accepted in the following cases:

  • Product has been opened, used, or tampered with

  • Original packaging (labels, mono cartons, etc.) is missing

  • Return or replacement request is made after 2 days from the date of delivery

To initiate a return:

  • Write to our support team at

  • Please allow up to 7 business days for our team to review your return request.

  • Ensure product photos clearly showing the damage or error are shared within the stipulated time.

Once your request is approved, a pickup will be arranged within 7 business days. If reverse pickup is unavailable in your location, you will need to self-ship the item using a reliable courier partner. The product must reach our warehouse for quality inspection. Once verified and approved, the refund process will be initiated.

For prepaid orders, the refund will be credited to the original mode of payment within 7 business days. For Cash on Delivery orders, the refund will be provided as store credits which can be used across the website.

Replacement requests are subject to stock availability. Partial returns are eligible only if they meet the stated return criteria.

We work closely with our logistics partners to ensure timely delivery. However, unforeseen delays may occasionally occur. In such cases, our customer support team will get in touch to assist you.

For any concerns, please reach out to our Grievance Officer, whose contact details are available on the Terms and Conditions page.